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PRODUCT QUESTIONS

How do I use Snow® Teeth Whitening Kit?

Apply the whitening serum using the brush tip applicator onto your teeth (like painting a picket fence). Then, put in your mouthpiece and connect to start the whitening session. After whitening, rinse your mouth and the mouthpiece with warm water. You do not need to avoid wine, coffee, or soda after whitening with Snow®.

• We recommend brushing before you whiten and you may whiten for as long as 30-minutes per session, two-times per day for faster results.

• You may need to twist the whitening wand 20-30 times for the first use in order for the whitening gel to come out

• Store the whitening wands in the fridge to help them maintain their strength.

• Also once your order is delivered, you will receive simple, step-by-step instructions. It is super easy to use.

HOW DO I USE SNOW® wireless TEETH WHITENING KIT?

We recommend brushing before you whiten and you may whiten for as long as 30-minutes per session, two-times per day for faster results.

You may need to twist the whitening wand 20-30 times for the first use in order for the whitening gel to come out

Store the whitening wands in the fridge to help them maintain their strength.

How do I apply the serum?

How do I twist the wands?

How much serum should I use?

What's the difference between the wired & wireless kit?

Does this work on wine and coffee stains?

Yes, Snow® is scientifically formulated to erase tough stains like years of coffee or red-wine drinking.

Does Snow® whitening cause sensitivity?

Snow® does not cause the sensitivity of other systems thanks to its unique, proprietary serum.

Can I whiten my teeth even if I have some fillings?

Yes!

What is the risk of the light used for whitening causing cancer in your mouth?

Snow® uses ultra-safe LED wavelengths which do not cause harm to your mouth or body. There are no side effects.

What is the difference between the Standard serum and the EXTRA strength serum?

The extra strength is the strongest serum available. Use it for faster results.

What is the desensitizing serum AND HOW DO I USE IT?

It is an optional Post-Whitening Treatment for customers, especially for those with extra-sensitive teeth.

Strengthens Tooth Enamel
Reduces Sensitivity
Returns Minerals & Vitamins to Teeth

If you have sensitive teeth we recommend applying the serum (same process as the whitening serum) 15 minutes before starting the session, then rinsing and proceeding with the whitening session. It can be also be used after the whitening session and you don't have to rinse it out.

We recommend it to use it at night so it doesn't contradict the whitening with fluids or food.

How do I use the lip applicator?

How often should I use the product and for how long?

You can use it for 9-30 minutes each day for 21-30 days straight. If you have sensitivity, then take a break for 1-3 days, and continue.

How long do I have to wait before eating?

What happens if I get the Snow® Serum on my gums or lips?

Wipe it off as best and as soon as you can. Snow is meant to be used on your teeth only.

Can children use it?

Can I use while nursing or breastfeeding?

Yes, a breastfeeding mom can safely get her teeth whitened or even whiten them herself at home.

You swallow very little (if any) of the whitening serum, which means almost none of it can be absorbed into your bloodstream, so it won't reach your breast milk.

Can I brush my teeth with the serum?

GENERAL QUESTIONS

Does SNOW® really work?

We put our money where your mouth is - literally. Our money-back guarantee and 5-year warranty (on electronics) is one of the many reasons over 500,000+ people switched to Snow® in 2019 and over 99% of our customers leave 5-star reviews.

How do I activate my 5-year warranty?

What makes SNOW® different?

We have spent over $3 million inventing our products and engineering them to perfection. Our products ship fast and are backed by a 5-year warranty (on electronics). Our whitening gel is made in the USA.

We are an American company with customers in over 160 countries worldwide. There is no other company with our system and our quality and results speak for themselves. Be wary of any counterfeits and report them by contact support@trysnow.com

Is this safe?

Yes, using Snow® is safe and as long as you follow the plan, you will be very happy with your celebrity-grade smile. We don't use dangerous chemicals and never test on animals.

What's so great about Snow®?

Superior results in the comfort of your home, without causing sensitivity of other systems. Snow® is #1 rated by our customers with sensitive teeth. Our customers report much better results, both short-term, and long-term, using our products vs. the other options on the market. Our results can be compared more to a $500-1000 dentist treatment, at a fraction of the cost and done in the comfort of your home.

HOW DO PAYment plans work?

We have partnered with several providers including AfterPay, Sezzle & Klarna to offer ZERO 0% interest installment plans. Smile now, pay later with 4 easy payments. There are ZERO fees when choosing split payments.

I couldn't find the answer I'm looking for, what do I do now?

Please send us an email! Our team is happy to help with any questions you may have! Please send us your name, SNOW order number, and your question or concern to support@trysnow.com, or please call us at 1 (800) 743- 8175. The hours of operation for customer service are Monday through Friday 9 a.m. to 5 p.m. (MST, Arizona time), excluding weekends and major holidays. Our customer service team will do their best to respond as quickly as possible, however, please allow 24-48 hours to receive a response. We are equipped to handle orders placed through trysnow.com, amazon.com (excluding Prime), HSN, Fab Fit Fun, and Indiegogo. We can only do returns for trysnow.com, Indiegogo, and Amazon. Any orders placed through any other retailers need to be handled by their respective customer service teams.

HOW DO I RETURN MY ORDER?

Return or exchange via the mail: Start by visiting our Returns Center. You can print a shipping label and drop off at the carrier listed on the label. You will receive an email when your return is received and your refund has been processed.

How (and how soon) will I receive my refund?

Once your items have been dropped off in the mail and scanned by the carrier, your refund will be initiated immediately. Please allow 5-9 business days for your refund to be processed by your bank.

How do I make an exchange?

Start by visiting our Returns Center. You will be able to choose your exchange online which will be shipped as soon as you drop off your item in the mail. If your exchange item goes out of stock before your original order is scanned via the carrier, your original order will be refunded. Exchanged items are processed once the returning items are received—not any time beforehand.

When will my exchange order ship?

Once your return items have been dropped off in the mail, your exchange order will be placed and you will receive an email confirmation. If your exchange item goes out of stock before your original order is scanned via the carrier, your original order will be refunded. Exchanged items are processed once the returning items are received—not any time beforehand.

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