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PRODUCT QUESTIONS

How do I use Snow® Teeth Whitening Kit?

Apply the whitening serum using the brush tip applicator onto your teeth (like painting a picket fence). Then, put in your mouthpiece and connect to start the whitening session. After whitening, rinse your mouth and the mouthpiece with warm water. You do not need to avoid wine, coffee, or soda after whitening with Snow®.

• We recommend brushing before you whiten and you may whiten for as long as 30-minutes per session, two-times per day for faster results.

• You may need to twist the whitening wand 20-30 times for the first use in order for the whitening gel to come out

• Store the whitening wands in the fridge to help them maintain their strength.

• Also once your order is delivered, you will receive simple, step-by-step instructions. It is super easy to use.

HOW DO I USE SNOW® wireless TEETH WHITENING KIT?

We recommend brushing before you whiten and you may whiten for as long as 30-minutes per session, two-times per day for faster results.

You may need to twist the whitening wand 20-30 times for the first use in order for the whitening gel to come out

Store the whitening wands in the fridge to help them maintain their strength.

How do I apply the serum?

How do I twist the wands?

How much serum should I use?

What's the difference between the wired & wireless kit?

Does this work on wine and coffee stains?

Yes, Snow® is scientifically formulated to erase tough stains like years of coffee or red-wine drinking.

Does Snow® whitening cause sensitivity?

The ingredients in the serum should not cause sensitivity to healthy enamel/teeth. If you are experiencing sensitivity please try our desensitizing serum or contact your local dentist.

Can I whiten my teeth even if I HAD some DENTAL WORK DONE?

SNOW® was developed to whiten natural enamel. Surface staining may be lifted from non-natural enamel using SNOW® on dental fillings, crowns, and veneers, but the original shade of the dental work will not be changed.

What is the risk of the light used for whitening causing cancer in your mouth?

Snow® uses ultra-safe LED wavelengths which do not cause harm to your mouth or body. There are no side effects.

What is the difference between the Standard serum and the EXTRA strength serum?

The extra strength is the strongest serum available. Use it for faster results.

What is the desensitizing serum AND HOW DO I USE IT?

SNOW® desensitizing serum is to help those who have extra-sensitive teeth.

Apply the serum the same way as whitening serum 15 minutes before whitening session. (Be sure to rinse with just water before whitening serum is applied.) For post whitening sensitivity apply after whitening session (this will not be rinsed off, can be left on teeth). For best results use at night before bed.

If tooth sensitivity is not relieved after using desensitizing serum, please consult dental professional.

How do I use the lip applicator?

How often should I use the product and for how long?

You can use it for 9-30 minutes each day for 21-30 days straight. If you have sensitivity, then take a break for 1-3 days, and continue.

How long do I have to wait before eating?

What happens if I get the Snow® Serum on my gums or lips?

SNOW® whitening serum is meant to be used on tooth surfaces only. If serum gets on gums or lips be sure to wipe it off immediately. This can be done with a cotton tip, cloth, or water. After serum is off non-desired location, proceed to whiten as normal.

Can children use it?

SNOW® whitening serum is to be used on fully erupted adult/permanent teeth (18+), or consult your dental professional.

Can I use while nursing or breastfeeding?

Please consult your doctor.

Can I brush my teeth with the serum?

GENERAL QUESTIONS

Does SNOW® really work?

Here at SNOW® we stand behind our brand and products. Our money-back guarantee and 5-year warranty (on mouthpiece electronics) is one of the several reasons people have made the switch to SNOW® and continue to leave us 5-star reviews.

How do I activate my 5-year warranty?

What makes SNOW® different?

At SNOW® we are a dynamic and evolving company that provides education to our customers for ultimate whitening results. We listen to our consumers and continually are working on inventing our products and engineering them to perfection.

We are an American company that has grown to have customers in over 16 countries worldwide. We focus on our customers. There is no other company with our system, our quality, or our customer service. Customer reviews and results speak for themselves. Be wary of any counterfeits and please report them to us at support@trysnow.com.

Is this safe?

Yes, our formulas are safe and not tested on animals.

What's so great about Snow®?

SNOW® is known for our amazing results in the comfort of your home!

HOW DO PAYment plans work?

We have partnered with several providers including AfterPay, Sezzle & Klarna to offer ZERO 0% interest installment plans. Smile now, pay later with 4 easy payments. There are ZERO fees when choosing split payments.

I couldn't find the answer I'm looking for, what do I do now?

Please send us an email! Our team is happy to help with any questions you may have! Please send us your name, SNOW order number, and your question or concern to support@trysnow.com, or please call us at 1 (800) 743- 8175. The hours of operation for customer service are Monday through Friday 9 a.m. to 5 p.m. (MST, Arizona time), excluding weekends and major holidays. Our customer service team will do their best to respond as quickly as possible, however, please allow 24-48 hours to receive a response. We are equipped to handle orders placed through trysnow.com, amazon.com (excluding Prime), HSN, Fab Fit Fun, and Indiegogo. We can only do returns for trysnow.com, Indiegogo, and Amazon. Any orders placed through any other retailers need to be handled by their respective customer service teams.

HOW DO I RETURN MY ORDER?

Return or exchange via the mail: Start by visiting our Returns Center. You can print a shipping label and drop off at the carrier listed on the label. You will receive an email when your return is received and your refund has been processed.

How (and how soon) will I receive my refund?

Once your items have been dropped off in the mail and scanned by the carrier, your refund will be initiated immediately. Please allow 5-9 business days for your refund to be processed by your bank.

How do I make an exchange?

Start by visiting our Returns Center. You will be able to choose your exchange online which will be shipped as soon as you drop off your item in the mail. If your exchange item goes out of stock before your original order is scanned via the carrier, your original order will be refunded. Exchanged items are processed once the returning items are received—not any time beforehand.

When will my exchange order ship?

Once your return items have been dropped off in the mail, your exchange order will be placed and you will receive an email confirmation. If your exchange item goes out of stock before your original order is scanned via the carrier, your original order will be refunded. Exchanged items are processed once the returning items are received—not any time beforehand.

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