ORDER RETURN/REFUND POLICY:
All items discounted by 40% or more are considered final sale and cannot be returned for store credit or refunded to the original form of payment.
U.S. Domestic - Please access our Online Return Center here.
International - Policies vary depending on the country order was placed. Click here for information on how to return your items back to SNOW. You are also welcome to reach out to the member support team at +1 888-991-2796
Please be sure to send us your item(s) back in full accordance with our Return Policy:
We are happy to offer our customers a 45 day results guarantee.
IMPORTANT: Returns past 45 days are refunded via store credit in the form of a SNOW Gift Card / E-Gift Card. Snow does not issue store credit for the original shipping charges.
For returns WITHIN 45 days:
Start your return process here. There is a flat $5 fee for your return label and a 10% restocking fee.
Refunds will be issued to the original form of payment.
For returns AFTER 45 days:
Customers must pay full cost for a return label and 10% restocking fee.
Refunds are issued via store credit and members are responsible for ALL returning shipping costs.
Returns are processed within 5-7 days after your items are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery with picture attached.
**Return drop-offs are NOT accepted at our warehouse.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, please allow 3-5 days for delivery due to the delays and/or lack of scanning within delivery carriers for efficiency in this heightened period. If it still has not arrived after 5 days, please contact SNOW within 10 days to file a claim.
SNOW is not responsible for packages that have been reported stolen, lost or misplaced if carrier marks delivered and is not obligated to issue refund or store credit for these packages.
SNOW is willing and happy to assist in finding the best solution to get the product to the recipient.
RETURNED-TO-SENDER & REFUSED PACKAGES:
With limited exceptions, we do not provide prepaid return labels in these instances. Customers are responsible for covering shipping costs to return the items. Returned-to-Sender or Refused packages will be restocked and you will be issued a refund in the original form of payment if the address was entered correctly.
*no tampering of the address is possible on the label from any in house representative*
We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
RESERVED RIGHTS REGARDING RETURNS:
Once a return is initiated and/or your return label has been printed, your items have 7 days to arrive at your local carrier/postal office to send back to our distribution center in Phoenix, Arizona. If your items do not arrive within that timeframe, SNOW is within its rights to cancel the return.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history
- An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
All items sent to our Warehouse will be discarded upon receipt.
Because we can't ensure the item required will be available by the time returned items come back to the Distribution Center, except in very limited circumstances, we are unable to accommodate exchanges.
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via the Online Request Form within 7 business days from delivery date. Once we receive your request, we will be in contact with you to address and resolve the issue.
RETURNING BY MAIL:
For U.S. Domestic customers, we recommend that you return using our Online Returns Portal. If this is not filled out correctly, your return may experience issues in processing.
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center.
SNOW is not responsible for returns until they reach our Distribution Center in Phoenix, Arizona. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Snow is able to refuse issuing store credit for your return.
All returns must have EXACTLY what was in the original purchase and / or selected to return through our Online Returns Portal. Any items missing will cause a fault in the return and is subject to Snow’s discretion to process a refund on any kind.
RETURNING WITH PARTNERS:
For all returns for items purchased through a partner or retailer, customers will have to follow the specific return policies for those retailers.
SNOW is not responsible for returns for items purchased outside of our website. Depending on where you acquired your Snow products, your return process will be subject to that return policy. Our team may help you track down the policy but is not obligated to help you process the return.
ORDER CANCELLATIONS & ADJUSTMENTS:
Members are able to cancel or adjust their order 12-24 hours of ordering as long as it is still pending shipment. Please email email@example.com or call us at +1 888-991-2796 to adjust within the time period.
Members are able to adjust / cancel their subscription at any time going to our Subscription Customer Portal or by contacting the customer support team.
WARRANTY TERMS & CONDITIONS:
To activate your 5-Year Limited Warranty, register online at www.trysnow.com/warranty.
5-year Limited Warranty
SNOW warrants this device for a period of FIVE (5) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device.
The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty. If you discover a defect and notify SNOW during the warranty period, SNOW will, at its discretion, replace the device free of charge.
Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period.
Any refunds given in full will void any warranty including any type of replacement.
To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. The barcode located on the box guarantees the authenticity of the device. To claim your warranty, you must email firstname.lastname@example.org for assistance. Shipping costs are non-refundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.