Return Policy

30-Day Money Back Guarantee 


Returns and Exchanges 

We believe we have the best quality and effective oral care products around. That’s because we’ve designed and tested our products to exceed the expectations of our customers. We’re so confident in our products that all of them are backed by our 30-Day Money Back Guarantee. If for any reason you’re not 100% satisfied with the quality or performance of any Snow Oral Care, LLC, product, whether from a retail store or online, we'll replace it or provide a refund within 30-days of the date of purchase (retail) or delivery date (online).  


General Requirements and Restrictions

Retail store purchases: Purchases made at any retail store in the U.S. should be returned to the location where it was purchased and in accordance with the retailer’s return policies. Customers are welcomed to contact us at 888-991-2796 (M-F, 6am-5pm MST) after an unsuccessful return attempt at a retail store.


Online Purchases: Purchases made on may be returned to Snow Oral Care, LLC. directly. Any exceptions will be noted on the product’s purchase page and during the checkout process.


-Through Snow Oral Care, LLC: To request a return through Snow Oral Care, LLC, go to to begin the process.


-Customer Support Center: You can also request a return by calling the Customer Support Center at 888-991-2796 (M-F, 6am-5pm MST). Please have your order number available.


Proof of Ownership: Retail stores may require an original receipt of purchase. An order number may be required for items purchased on A photo of the product and/or barcode may be required for items that were gifted to a customer or if for any reason an order number is not available.


Product/Order Contents: You may be required to return the product with all product/order contents including packaging (boxes, manuals, warranty cards, etc.), parts, accessories, etc. This includes any promotional gifts, gift/shopping cards provided with the purchase. Snow Oral Care, LLC reserves the right to deny the refund in full or provide a partial refund if only part of the purchase is returned.


Number of Returns and Time Period: Snow Oral Care, LLC reserves the right to limit the number of returns and limit returns to items returned within a reasonable time period after purchase, as determined in Snow Oral Care, LLC's sole discretion.




Purchases Returned at retail stores: You will receive credit to the account that was charged at the time of purchase if at all possible in accordance with the retailer’s return policies.


Online Purchases Returned via You will receive credit to the account that was charged at the time of purchase for merchandise returned through the process. Please allow 3-7 business days for refunded funds to show on your account after your return is approved.


Shipping Charges


Shipping charges to return products to Snow Oral Care, LLC are paid by the customer by being subtracted from their expected refund amount. Shipping charges will be refunded or credited if the return is a result of an error by Snow Oral Care, LLC or proven to be damaged during shipping.