Online Purchases: Purchases made on TrySnow.com may be returned to Snow Cosmetics, LLC directly. Any exceptions will be noted on the product’s purchase page and during the TrySnow.com checkout process.
- Through Snow Cosmetics, LLC: To request a return through Snow Cosmetics, LLC, go to our Self-Service Returns Portal to begin the process.
- Customer Support Center: You can also request a return by calling the Customer Support Center at 888-991-2796 (M-F, 6am-5pm MST). Please have your order number available.
Number of Returns and Time Period: Snow Cosmetics, LLC reserves the right to limit the number of returns and limit returns to items returned within a reasonable time period after purchase, as determined in Snow Cosmetics, LLC's sole discretion.
Online Purchases Returned via TrySnow.com. You will receive credit to the account that was charged at the time of purchase for merchandise returned through the TrySnow.com process. Please allow 3-7 business days for refunded funds to show on your account after your return is approved.
Shipping charges to return products to Snow Cosmetics, LLC are paid by the customer by being subtracted from their expected refund amount. Shipping charges will be refunded or credited if the return is a result of an error by Snow Cosmetics, LLC or proven to be damaged during shipping.
Once an order has been placed, we are unable to accommodate requests for cancellation. This policy is in place due to the swift processing of orders through our fulfillment and shipping system, ensuring that you receive your products in the shortest possible time. However, we understand that circumstances may change, and you may no longer wish to keep the products you've ordered. In such cases, we kindly request that you follow one of the two options below:
- Refuse Shipment Delivery: If you are present at the time of delivery and decide not to accept the shipment, please inform the delivery personnel accordingly. The products will be returned to us, and we will process your refund promptly.
- Return Shipment via Returns Portal: If you have already received the shipment, please initiate the return process through our Returns Portal. This portal is designed to make the return process convenient and efficient for our customers.
We understand the importance of customer satisfaction, and we are committed to making your shopping experience with SNOW Cosmetics as seamless as possible. If you encounter any issues or have questions regarding your order, please don't hesitate to contact our customer service team at firstname.lastname@example.org or 888-991-2796.