Return Policy

ORDER RETURNS/REFUND POLICY:
Don't love your product? No worries! We offer a 30 day money back guarantee with full refund on any used or unused items. Customer just has to pay return label. Simply return your products to us within 30 days of placing your order. Customer is responsible for return shipping costs.

All returns are subject to a 15% restocking/disposal and recycling fee on returns past 30-days from ordering. Any type of refund will be issued as store credit if returned after your 30-day window. Because of the nature of our business and products, we are unable to restock or resale any items. Please visit our Returns Center to initiate our return process.


ORDER CANCELLATIONS:
Customer is able to cancel their order 24 hours from placing it before order is shipped out for a full refund no questions asked. Please email support@trysnow.com to cancel within the time period.



WARRANTY TERMS & CONDITIONS :
To activate your 5-Year Limited Warranty, register online at www.trysnow.com/warranty.

5-year Limited Warranty
SNOW warrants this device for a period of FIVE (5) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device.

The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty. If you discover a defect and notify SNOW during the warranty period, SNOW will, at its discretion, replace the device free of charge.

Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period. The barcode located on the box guarantees the authenticity of the device. To claim your warranty, you must email support@trysnow.com for assistance. Shipping costs are non-refundable. This undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.