Guarantee Terms
We stand behind every SNOW® product we make. If you're not 100% satisfied with the quality or performance of your purchase, we'll make it right — no hassle.
All SNOW® products purchased on TrySnow.com are covered by our 30-Day Money Back Guarantee. You may request a full refund or a replacement within 30 days of your delivery date.
This Guarantee applies to original, end-user purchasers in the United States only.
How to Submit a Claim
All claims are submitted through our Self-Service Returns Portal. Your order number is required.
Refund & Replacement Policy
For all SNOW® consumable products (whitening serums, toothpaste, mouth rinse, and similar items), no return is required. Once your claim is approved, your refund or replacement will be processed within 3–5 business days.
For SNOW® devices (LED whitening systems & electric toothbrushes), the following applies:
- Unopened/unused in original packaging: Return required. A prepaid return label will be provided upon approval. Refund processed within 5–7 business days of receipt and inspection.
- Opened or used: No return required. Once your claim is approved, your refund will be processed within 3–5 business days.
Guarantee Guidelines
Oravance Wellness, LLC reserves the right to verify order information, require proof of purchase, and deny claims where fraud or policy abuse is suspected. This Guarantee may be amended or discontinued at any time without notice.
Questions? Visit our Self-Service Returns Portal.
