Online and Other Purchases from TrySnow.com: A guarantee claim for purchases made on TrySnow.com can be made as follows:

Through Snow Cosmetics, LLC: Go to our Self-Service Returns Portal to begin the process.

Customer Support Center: By calling the Customer Support Center at 888-991-2796 (M-F, 6am-5pm MST). Please have your order number available.

Retail store and other online purchases: We encourage end users who purchase our products at other retail or online stores in the U.S. attempt to first return the product to the location where it was purchased in accordance with the retailer’s return policies. Customers are welcome to contact us at 888-991-2796 (M-F, 6am-5pm MST) to otherwise make a guarantee claim, including after an unsuccessful return attempt at a retail store.

Proof of Purchase / Ownership: In making the guarantee claim, you will be required to furnish proof of purchase / ownership. An order number may be required for items purchased on TrySnow.com. For purchases other than through TrySnow.com, proof of purchase, ownership, or a receipt will be required. A photo of the product and/or barcode may also be required (usually for items that were gifted to a customer or if an order number is not available).