Shipping policy

 

 

Shipping Processing Times

 

We take pride in our ability to process orders quickly.  Our current processing times range from 2-4 business days. However, we ask that you allow additional days in transit due to national holidays, inclement weather, courier strikes or other instances beyond the control of SNOW®.

 

Shipping Methods (estimated delivery times)

 

Economy: 5-7 business days

2 Day Express: 2 business days

 

Shipping to P.O. Boxes or APO/FPO addresses

 

SNOW® ships to addresses within the U.S., U.S. territories, and in most cases APO/FPO/DPO addresses. For PO Boxes and APO/FPO/DPO addresses, SNOW uses USPS to deliver.  UPS does not ship to PO boxes.

 

Shipping Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number should be active within 48 hours of receipt of the email. If you have not received an order tracking update within 3 business days please contact our Customer Service team.

 

Damages

SNOW® will replace orders that have been damaged during the shipping process. If you’ve received a product that is non-working due to damage during shipping, please contact our Customer Service team within 3 business days of receiving your order.

 

Lost or Stolen Orders

SNOW® accepts no responsibility for lost or stolen items that have been confirmed as successfully delivered by the courier.

 

Returns Policy

Please see our Return and Refund Policy as it provides detailed information about options and procedures for returning your order.