All purchases made on TrySnow.com are subject to this Return Policy. Returns and refunds are processed exclusively through our Returns Portal.
How to Initiate a Return
All returns are initiated through our Returns Portal. Your order number is required to begin the process.
Return Windows
Return eligibility is governed by our 30-Day Money Back Guarantee. Returns must be initiated within 30 days of your delivery date.
Return Requirements by Product Type
Consumable products (whitening serums, toothpaste, mouth rinse, and similar items): No return required. Submit your claim through the Returns Portal and your refund will be processed within 3–5 business days of approval.
Devices (LED whitening systems, electric toothbrushes, and handsets):
- Unopened/unused in original packaging: Return required. A prepaid return label will be issued upon approval. Refund processed within 5–7 business days of receipt and inspection.
- Opened or used: No return required. Submit your claim through the Returns Portal and your refund will be processed within 3–5 business days of approval.
Shipping Charges
For required returns, a prepaid return label will be provided. No shipping costs will be deducted from your refund. Original outbound shipping charges are non-refundable unless the return is the result of an error by Oravance Wellness, LLC or the product was damaged in transit.
Order Cancellations
Orders cannot be cancelled once placed due to immediate fulfillment processing. If you no longer want your order:
- Before delivery: Refuse the shipment at the door — it will be returned to us and your refund will be processed.
- After delivery: Initiate a return through our Returns Portal within 30 days of delivery.
General Guidelines
Oravance Wellness, LLC reserves the right to limit returns and deny claims in cases of suspected fraud or abuse. This policy applies exclusively to purchases made on TrySnow.com.
Return Shipment via Returns Portal.
